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New "Store" On Website

by Bryan on 10/01/15

We are currently working on a store for our website that will allow you to purchase equipment and extras for your office! Keep checking back for updates.

RadioShack puts customer personal data up for sale in bankruptcy auction

by Bryan on 05/29/15

For years, RadioShack made a habit of collecting customers’ contact information at checkout. Now, the bankrupt retailer is putting that data on the auction block.

A list of RadioShack assets for sale includes more than 65 million customer names and physical addresses, and 13 million email addresses. Bloomberg reports that the asset sale may include phone numbers and information on shopping habits as well.

The auction is already over, with Standard General—a hedge fund and RadioShack’s largest shareholder—reportedly emerging as the victor. But a bankruptcy court still has to approve the deal, and RadioShack faces a couple legal challenges in turning over customer data.

As Bloomberg points out, Texas Attorney General Ken Paxton has argued that selling the data would be illegal under state law. Texas doesn’t allow companies to sell personal information in a way the violates their own privacy policies, and signage in RadioShack stores claims that “We pride ourselves on not selling our private mailing list.” Paxton believes that a data sale would affect 117 million people.

Oddly enough, the other privacy defender in this case is AT&T, which wants RadioShack’s data destroyed for competitive reasons. AT&T doesn’t think RadioShack is entitled to the personal information it collected from wireless sales, and may be concerned that the data might fall into another carriers’ hands. (One bidder wants to co-brand some RadioShack stores as Sprint locations, Bloomberg reports.)

There is precedent for allowing customer data to be auctioned off in bankruptcy proceedings. In 2011, the Federal Trade Commission allowed Borders to auction personal data if the same privacy policy applied, the buyer was in the same line of business, and the data was sold alongside other assets. Standard General, which plans to keep some RadioShack stores open, may try to argue that it’s putting the data to similar uses, Bloomberg reports.

Why this matters: As if RadioShack wasn’t obnoxious enough when you had to turn over a phone number just to buy a cable splitter. Now, the store’s trying to go back on its promise to keep that data to itself. It’s one more reason to treat these contact information requests with caution, since you can never be sure where the data will end up.


Virtual Machines At Risk.!

by Bryan on 05/18/15

Which Phone System Solution is Right For You>

by Bryan on 05/14/15

Traditional phone system a “True” IP

phones system or a Cloud/Hosted solution?

Avaya, NEC, Panasonic, ESI and many other “big box” manufacturers are Traditional “hybrid” phone

systems. A hybrid phone system is a system that supports digital phones (older technology) and IP

(newer technology). In other words, rather than starting on a new platform, they took old technology

and made it work with the new IP technology. Whereas “True” IP manufactures use an open source

Software like Asterisk.

I am not saying that NEC, Avaya or the other box companies mentioned above are not good

products, they are. What I am trying to explain in this blog is the huge differences between a

traditional box company and a “True” IP phone system powered by Asterisk.

Our “true” IP solution, as opposed to the traditional “box” solution:

Unlimited extensions:

As you grow, and add phones or phone lines, you will not need to purchase additional hardware, like

cards, with “big box” manufacturers , you will need to purchase cards and licenses. (will be very

costly as you grow the phone system).

Unlimited Auto Attendants:

You can setup as many auto attendant trees (press 1 for this, press, 2 for that) as you want, this

future proofs your investment.

Unlimited extension groups:

You can setup as many different ring configurations (also known as hunt groups or departments) as

you need. Because there are no limitations, you can truly customize your system for your present

and future needs.

Voice Mail:

If you look at a “big box” manufacturer’s quote, you will see a spec called “voice mail ports” and

“record time”. For example, a “big box” manufacturer’s quote would show a 4 port voice mail with 15

hours of record time. What that means, only 4 people can be in voice mail at the same time. In other

words, if 4 people are checking their voice mail and someone calls into your auto attendant, they will

get a ring no answer until a port becomes available. Also, 15 hours of record time is very weak. With

all the current users and the future growth of users, you will run out of storage, “big box”

manufacturers do make a larger voice mails (very costly). Although their larger voice mails are

better, they still do not compare to a “True IP” voice mail.

Our “True IP” voice mail has no “port” limitations, In other words, 20 people, 50 people or 1000

people can be in the voice mail at the same time. Also, there is virtually no limitation on the amount

of calls that can be answered by the auto attendant. Also, our system can handle thousands of hours

of record time. This is a huge difference and again, helps “future Proof” your investment.

Voice Mail to Email:

Although most “box” companies have this feature, with our “True IP” voice mail this feature free and

there are no license fees associated with it. With our “True IP solution”, you can get a text when you

have a new message in your voice mail.

Auto Call Recording:

This feature allows, you to automatically record every call that is received or made. This is built in

and is included at no additional charge. Traditional “big box” manufacturers require an additional

very expensive server to accomplish this. Do not confuse “Auto Call Record” with” manual call

record”. Almost all “box” companies have “Manual Call Record. The big difference is you need to

push a button to record a call. The advantage of “Auto Call Record” is you can’t forget to push a

button and the recordings are there for future use (checking how your people are handling your

customers, or if a customer says “He said, she said”).This feature is priceless and if not used now, it

will be available to you in the future. Again, this helps “future Proof” your investment.

Remote extensions outside your office:

You have three choices for this feature, “big box” manufacturers charge for cards, special phones

and license fees. With our “True IP” system there is no additional hardware, licenses or special

phones needed.

1- Phone at a remote office or at a home (only requires a phone)

2- Softphone on a laptop (software is free and no license fee)

3- An APP for your smartphone (APP is free, many to choose from at Google Play or ITunes, no

license fee)

Conference Bridge/Server:

Most “big box” manufacturers have this feature as a costly option; our “True IP” solution includes this

at no additional charge and is built in. A conference bridge allows you to set up a time and date to

invite people to call into your system for a group conference call. An example of that is:

You send an email, stating at 5pm on July 5th please call (you provide an extension or phone

number) when prompted for a pin number, enter 1234. When they do such, they will be prompted to

say their name and then they are announced in the bridge. You as the admin, can mute people or

kick them out. If you would like to see how this works, call our office and I will demonstrate how

powerful this feature is.

Web Based Administration and User Administration:

Unlike the “box companies” our solution does not use proprietary software (Any Web based Browser

can be used) to administrate, program, view voice mails or change your personal or global settings.

And again no license fee for such.

SQL Data Base Integration:

In the future, or possibly now, you may want to integrate your phone system with the software you

use to run your company. Simple examples of this would be doing a calling campaign where your

software for your business exports its data base to call you clients. Or, you may want to capture

information on incoming calls and send it to your database. With our solution, you will not need any

additional hardware to do this. “Big box” manufacturers require additional hardware and license fees.

Although no hardware or software is needed for this, to set this up requires additional labor costs.

Most phone systems can integrate to Act, Or Sales Force CRMs, Our solution can integrate to any

SQL software. Again this benefit “future proofs” your investment.

Microsoft Integration/ Linux:

Our solution seamlessly integrates with all Microsoft and Linux Solutions, most “big box”

manufacturers do not.

Phone Instruments:

The actual phone instrument we use very different than “big box” manufacturers, other than the

apparent differences (larger display, color display, more buttons for easier use and HD speaker

phone). What is most important is that “True IP” phones are not proprietary to the phone system;

they are “True IP” phones and can be used on hundreds of different “True IP” systems. “Big box”

manufacturers only have three or so choices in phone instruments. With our “True IP” solution you

have hundreds of choices of phones to use. We prefer using the YeaLink phones because of cost,

functionality and ease of use. But with that said, new models of these phones come out daily. With

our solution in the future and now you have many choices. Again, this helps “future proof” your


Our Cloud/Hosted solution is identical to our Premise Based “True IP” Solution. We use the same

phones and offer the same features. The basic difference is rather than have a server onsite, the

server is in the “Cloud”. The biggest advantage to a “Cloud/Hosted” solution is disaster recovery.

Please call so we can explain in more detail.

Protect Your Wifi

by Bryan on 05/13/15

How to Make a Wireless Network Secure
In this short paper, we're going to go through 5 steps to secure a home wireless network.
Login to your wireless router
If you've never logged into your wireless router, look up the make and model of the router, and find
the default IP Address, username, and password, then login.
For example, if your wireless router has a default IP Address of, default username of
admin, and default password of blank. Login by doing the following:
Open Internet Explorer and type in the address
When prompted, the username would be admin, and the password would be blank.
If the router's password is still set to the default password, it is important to change this password to
something else to keep an intruder from effectively kicking you off of your own network.
Enable MAC Filtering
This is probably the easiest way to keep intruders off of your wireless network although the least secure.
You can enable a White-list of MAC Addresses and then only the MAC Addresses that you specifically
put into this list will be able to use your Wireless. You'll have to remember this if a friend comes over
and tries to use your wireless network.
Enable Encryption
It's important to use encryption on your wireless network. Not only does it keep intruders off of the
network, it also keeps eavesdroppers from listening in on your network traffic. The two major types of
wireless encryption are listed below. Please also note that any encryption enabled on the wireless
router must also be enabled on each Wireless Device that needs to connect to the internet.
– This is still the most common type of encryption enabled on most wireless routers. Please
note that this can be broken by serious hackers in about 2 minutes, but will keep out most neighbors
and passerby's.
– This is becoming the most common type of encryption and is enabled on most new wireless
routers. WPA2 is much more secure than WEP and has not been compromised yet, but is not
available on some older types of Wireless Devices.
Deciding between WPA2, WEP, or MAC Filtering
WPA2 Encryption is the most secure method for keeping intruders off your network.
If you have older devices that will not support WPA2, WEP is encouraged.
If you are unsure how to setup encryption, MAC filtering is least secure, but easiest to setup.
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Disable SSID Broadcasting
This option decides whether people can or can not see your wireless signal. This is not necessarily
recommended because although this will keep your network invisible to the common nosy neighbor, it
will not protect your network from any serious hackers. It can also make setting up your own devices on
your wireless network more difficult. So, it's good to know how this works, but always use encryption
and don't rely on just disabling SSID broadcasts to keep your network secure.
Install Who's On My Wifi
Download and Install Who Is On My Wifi Software onto a desktop computer that is always on at your
home or office. Who's On My Wifi acts as a detection engine by scanning your network every few
minutes to see if anyone has gotten onto your network. People could get in by breaking WEP
encryption, faking through a MAC Filter, somehow breaking WPA2, or by good old fashioned hard line
plugging into your router directly instead of connecting through the wireless. Monitoring for intruders is
the final step in securing a Wireless Network.
Who Is On My Wifi is available for download at
The original article can be found at
Images and Content Copyright IO3O LLC - 2011
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